On 7/19/2008 eEuroparts.com V. 4.0 was launched. V. 4.0 includes many important enhancements and new features. Find a complete list here.
When will my order ship?
We primarily use Federal Express for our domestic shipping needs. For ground package transit times go to our Shipping page. Next day shipping will be delivered on the next business day (Monday-Friday, excluding holidays). Second day shipping will be delivered on the 2nd business day (Monday-Friday, excluding holidays) after the shipment date. Three day select will be delivered on the 3rd business day (Monday-Friday, excluding holidays) after the shipment date. We currently do not offer the Saturday delivery option due to the limited number of zip codes this service is available to. For more information please visit the FedEx website directly http://www.fedex.com/, or contact us directly. We make every effort to ship all domestic Ground orders received by 6:00pm EST the same day. Orders with an expedited shipping option selected (Next Day, 2nd day, 3-day, etc.), must be received by 3:00pm EST in order to ship the same day. Canadian ground orders must be received by 3:00pm EST to ship the same day. If you select next day, 2nd day, or 3 day shipping and one or more of your items are backordered, your entire order may be held. Consolidating your shipment reduces your shipping charges to a single shipping fee. If you select Free ground shipping and one or more of your items are backordered your entire order may be held if the balance is below the free shipping minimum.
Why didn't I get an order confirmation email?
An order confirmation email is sent for EVERY order placed on our web site. Please make sure you have typed your email address correctly. If you don't enter it correctly, the confirmation emails will not reach you. Email addresses must be 50 characters or less. Today's spam-blocking software can be very sensitive. To be sure to receive all emails from eEuroparts.com, please add the domain eeuroparts.com to your safe senders list. This will ensure that you receive all email from us.
What if I have a question?
You can contact us using the form or contact information found here.
What is a Core Charge?
A core charge is a refundable deposit in lieu of receiving your old part. Our rebuilt parts are used parts that are remanufactured to factory new specifications, so we need a constant supply of used parts. In order to claim your core charge, you must meet the following criteria:
- 1) The core is returned in the product package the rebuilt part was sent in.
- 2) The core is the same as the rebuilt part.
- 3) You obtain an RMA for the return of the core You obtain an RMA for the return of the core (unless you purchase a
Fedex Return Label)
- 4) The core is in one piece, and not missing any obvious parts.
- 5) Cores must be returned within 45 days of purchase.
You can obtain an RMA online via the 'returns' tab.
Fedex Return Label: Prepaid Fedex Ground Return label allows you to return your cores using a prepaid Fedex Ground service. You must obtain an RMA number from the site before returning cores. You can purchase one Fedex Label per order, so cores must be consolidated into one shipping box (cores must be sent back in their original product packaging). The consolidated shipping box cannot exceed 150lbs, and cannot exceed 130” in length and girth. Only cores can be returned with the prepaid label. Non-core items, or cores not associated with the order where you purchased the return label sent back with the prepaid label will be scrapped. Prepaid labels can only be used from the lower 48 continental US states. Once the return shipping box has been prepared, call 1-800-463-3339 to find the closest drop-off location, or 1-888-777-6040 to schedule a pickup from a business location. The cores must be properly packaged in order to qualify for the insurance. Damaged or lost items that Fedex deemed unsuitably packaged will not qualify for insurance reimbursement. Once delivered, allow up to 2 weeks for core credit to be processed.
How do I qualify for Free Shipping?
If your order is over $49 and you live in the continental US, 1-3 day shipping is free.
Why does this product have "x 2" next to the quantity?
Certain parts are boxed in pairs (ie: brake rotors), therefore you must purchase the full box to order these parts. These items will alway be added to your cart in multiples of 2.
Why does my order say Pending?
Your order says "pending" because we've just received it and it has not been processed yet. During a normal business day, you'll see the status change after 5:30 EST. Over the weekend, expect the status to change at 5:30 the next business day.