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Frequently Asked Questions

 

Who are you?

eEuroparts.com delivers the most extensive, accurate, and easy to navigate European automotive catalog in the industry. We carry specialty OEM, aftermarket, original, and genuine parts from over 300 manufacturers. Our direct relationships with manufacturers allow us to buy and sell parts at lower prices than our competition, and since we stock and ship all our parts in our Windsor, CT warehouse, we can offer fast, reliable, and low-cost shipping.

 

Where are you located?

eEuroparts.com’s office and warehouse is located at 800 Marshall Phelps Road Building 3G Windsor, CT 06095.

 

Where do you ship from?

eEuroparts.com ships directly from our warehouse in Windsor, CT. We never drop-ship, which means we know exactly what we shipped, when we shipped it, where it’s coming from, and where it’s going.

 

How do I earn Free Shipping?

eEuroparts.com® offers FREE shipping for orders over $99.00 to the continental United States regardless of weight or size. Once you have earned free shipping you will recieve a $9.00 shipping credit to use towards any shipping method of your choice. This includes customers in Alaska, Hawaii, Puerto Rico and internationally to: Canada and all other countries where eEuroparts.com® ships. Note that this shipping credit is excluded from our already very low-priced domestic priority services.

Please note the amount of the shipping charge cannot qualify you for free shipping credits. The total of your items, before discounts or coupons, must be more than the specified free shipping credit minimum for your shipping location.

For more details please see our complete Shipping Policy.

Why didn't I receive my confirmation email?

eEuroparts.com sends a confirmation email for EVERY order placed. If you have not received a confirmation email, please be sure to check the following:

Make sure your email address was entered correctly. Email addresses must be 50 characters or less. Also, please check your email’s junk/spam folder, as today's spam-blocking filters can be very sensitive. To ensure you receive all emails from eEuroparts.com, add the domain eEuroparts.com to your safe senders list. If you still do not have your confirmation email, call eEuroparts.com at 800-467-9769 or email us here for further assistance.

 

Why does my order say "Pending"?

Sometimes there is a delay between the time eEuroparts.com receives your order and when it is processed. On a normal business day, orders placed before 5pm ET will process by 5:30pm ET. If you place your order over the weekend, the order status will change by 5:30pm ET the next business day.

 

When will my order ship?

eEuroparts.com uses FedEx and USPS for all domestic and international shipments. All orders received before 5pm EDT Monday-Friday will ship same business day. All orders received after 5pm EDT Monday-Friday will ship next business day. Saturday, Sunday, and holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, & New Year's Eve) do not count as business days.

All shipping guarantees begin on the date of shipment from eEuroparts.com's warehouse in Windsor, CT. Your shipping estimate appears multiple times as you add items to your cart, in your shopping cart itself, as you checkout, and on your order confirmation emails.

If one or more of your items are backordered, your entire order may be held. Please see eEuroparts.com’s Shipping Policy page for more detailed information.

 

How can I track my package?

eEuroparts.com will send you an email containing a tracking number once the tracking number is created.

 

I used the Canada Direct shipping method and the tracking number you sent me does not have any information?

All Canada Direct packages are consolidated weekly and shipped to Toronto. The tracking number associated with Canada Direct shipments will not be updated until it is scanned in Toronto.

 

I can't find the part that I’m looking for what should I do?

Try using our Vehicle Selector at the top of the page to narrow your search. Simply select the Year, Make, Model, and Sub Model of your car to ensure that every search result is a part that fits your specific vehicle. You can also narrow your search even further by selecting a category from the left hand column. If you would rather search by keyword, or if you know the part number you’re looking for, use the search field above the Vehicle Selector.

Still can’t find what you’re looking for? Our knowledgeable customer service experts are here to help. If we don’t carry the part you need, we can even special order it for you. Give us a call Monday-Friday, 8am-8pm EST and Sunday, 9am-3pm EST at 800-467-9769 or email us here.

 

How do I know if a part in stock?

The stock label will always appear underneath the SKU on the search results page, the item details page, or in your eEuroparts.com Shopping Cart. A part is in stock if it is designated "In Stock". If the part is designated "Available", it is available for purchase but not currently in our warehouse. For a more detailed breakdown of stock levels, please visit our Shipping Policy.

 

Is this listing for one part or two parts?

All of our listings are for individual items unless the quantity is mentioned specifically. If we state there are "2 per car", we are letting you know there are two of these parts on the vehicle. You will want to add two of the item to your cart.

 

Why is there no "Add to Cart" Button?

In the event that a part is back-ordered, the "Add to Cart" button will be removed. This is to prevent orders from being placed on parts that are backordered or discontinued. If you would like to be notified when a back-ordered item is ready for purchase, sign into your eEuroparts.com account and add the item to a My Project. eEuroparts.com will automatically send you an email when the part becomes available again.

 

Do I have to create an account to buy from eEuroparts.com?

No. When you check out you’ll be asked to provide an email address so we can send you an order confirmation email, but you do not have to create an account if you don’t want to.

 

What is a Core Charge?

When you place an order with eEuroparts.com, you might see the phrase "Core Charge" on an item detail page and in the Order Total section of your Cart. A core charge is a refundable deposit we apply to certain items until we receive your old part. The "core" refers to the old part you are replacing with your new eEuroparts.com item. eEuroparts.com applies a core charge for a couple reasons. First, it encourages auto part recycling, which conserves resources and is good for our planet. Second, it ensures that eEuroparts.com can refurbish your old part and get it to another person in need of the same item. It’s a win-win.

 

What is a Core Charge?

You can either call eEuroparts.com at 800-467-9769 to begin the return process, or you can simply go through the process on eEuroparts.com. Log into your account and select My Account >> Order Status and locate the order that contains the core. Select Return Items >> Core Return from the dropdown menu. Check the item that contains the core you want to return and click Accept. eEuroparts.com will forward you the required return information, including a discounted FedEx shipping label and a number for you to write on the outside of the box so we can identify and properly credit your account.

Make sure the core is the same as the rebuilt part, in one piece, not missing any obvious parts, and is inside the original box eEuroparts.com shipped to you. Cores must be returned within 60 days. Please see eEuroparts.com’s Return Policy page for more detailed information.

 

How do I return an item?

Product Returns & Core Returns

All product and core returns can be done using our easy online return process. To return an item you need to login to your account, find the invoice it shipped on, and click "Return Items" on that invoice within the 60 day return period. Outside of the 60 day return period you must contact us via phone to initial a return.

Warranty Exchanges

All warranty exchanges must first be approved by eEuroparts.com. If you would like to return a part, simply notify eEuroparts.com via email that your part has failed under the warranty period, or call us at 800-467-9769. We’ll need the sales order or invoice number, the item number or SKU, the quantity you wish to return, and the reason for return. We’ll also need a VIN and the mileage installed and mileage removed from your vehicle. Once we have approved your return, you can purchase a replacement part and we will credit you for the warranty return as soon as the defective part arrives in our warehouse. If you are not in a rush eEuroparts.com can send out a replacement part as soon as we receive the defective part.

 

What if I have a question that wasn’t answered already?

eEuroparts.com has friendly and knowledgeable customer service representatives available from 8am to 8pm ET Monday through Friday & 9am to 3pm Sundays. Please call us at (800) 467-9769 or email us here.

 

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