Frequently Asked Questions
- When will my order ship?
- Why didn’t I receive my confirmation email?
- Why does my order say “Pending”?
- Do I qualify for Free Shipping?
- What is a Core Charge?
- How can I claim my Core Charge?
- Why does this product have “x2” next to the quantity?
- Why is there no 'Add to Cart' Button?
- What if I have a question that wasn’t answered already?
eEuroparts.com® uses FedEx® for all domestic and international shipments. All orders received before 5pm EDT Monday-Friday will ship same business day. All orders received after 5pm EDT Monday-Friday will ship next business day.
If one or more of your items are backordered, your entire order may be held. Please see eEuroparts.com®’s Shipping Policy page for more detailed information.
eEuroparts.com® sends a confirmation email for EVERY order placed. If you have not received a confirmation email, please be sure to check the following:
Make sure your email address was entered correctly. Email addresses must be 50 characters or less. Also, please check your email’s junk/spam folder, as today's spam-blocking filters can be very sensitive. To ensure you receive all emails from eEuroparts.com®, add the domain eEuroparts.com to your safe senders list. If you still do not have your confirmation email, call eEuroparts.com® at 800-467-9769 or email us here for further assistance.
Sometimes there is a delay between the time eEuroparts.com® receives your order and when it is processed. On a normal business day, orders placed before 5pm ET will process by 5:30pm ET. If you place your order over the weekend, the order status will change by 5:30pm ET the next business day.
If the total of your items in your cart is is more than $50.00 and you live in the United States (including AK & HI) you qualify for free shipping and a discounted upgrade to FedEx® Ground / Home Delivery. If you live in Puerto Rico, or Canada, and the total of your items is more than $250.00 and your items weigh less than 20.0 then you will qualify for free shipping. For more details please see our complete shipping policy.
When you place an order with eEuroparts.com®, you might see the phrase “Core Charges” in the Order Total section, below Sales Tax and above Shipping Cost. A core charge is a refundable deposit we apply to certain items until we receive your old part. The “core” refers to the old part you are replacing with your new eEuroparts.com® item. eEuroparts.com® applies a core charge for many reasons. First, it encourages auto part recycling, which conserves resources and is good for our planet. Second, it ensures that eEuroparts.com® can refurbish your old part and get it to another person in need of the same item. It’s a win-win.
Make sure the core (the part you are replacing with your new eEuroparts.com® item) is the same as the rebuilt part, in one piece, and not missing any obvious parts. Please get an RMA from the Returns tab. Use the RMA and the package the rebuilteEuroparts.com® item was sent in to return the core. Cores must be returned within 45 days. Please see eEuroparts.com®’s Return Policy page for more detailed information.
eEuroparts.com® boxes certain items in pairs (i.e. brake rotors). Therefore, you must purchase the full box to order these parts, and they will always be added to your cart in multiples of 2.
In the event that a part is unavailable, the 'add to cart' button will be removed. This is to prevent orders from being placed on parts that are backordered or discontinued.
eEuroparts.com® has friendly and knowledgeable customer service representatives available from 8am to 8pm ET Monday through Friday & 9am to 3pm Sundays. Please call us at 800-467-9769 or email us here.
- A/C & Heating
- Air Pump & EGR System
- Audio System
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- Rear Brakes
- Convertible Top
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- Crankcase Vent System
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