1. Collection of Personal Information
2. How We Use Your Information
The information we collect is used to comprehensively understand your needs and interests, and permits us to deliver a more consistent and personalized experience. For example, we may use your information to:
- assist you in completing a transaction or order;
- communicate with you about products and services;
- provide service and support;
- update you on new services and benefits;
- provide personalized promotional offers;
- select content to be communicated to you; and
- contact you for market research regarding our products or services.
Your information may be aggregated with other clients’ information on a purely non-identifiable basis to understand how our products are used to help make them better.
Credit card information is used solely for payment processing and fraud prevention efforts. Credit card information, and other sensitive personal information required to process a credit decision, is not used for any other purposes by us, our financial services providers or affiliates, and will not be retained any longer than necessary to provide your services, unless you request that we retain your credit card information to streamline your future purchases.
3. Policy on Sharing Your Information
We will not sell, rent or lease your personal information to others who are not affiliated with us. We may share personal information with companies working on our behalf and affiliated business entities for the purposes detailed above. In any such cases, however, we require that the companies or entities adhere to privacy standards and policies at least as restrictive as those we have in place.
Circumstances may arise, whether for strategic or other business reasons, in which we may decide to sell, buy, merge or otherwise reorganize businesses in various countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or, conversely, the receipt of such personal information from sellers. It is our established practice to seek appropriate protection for all personal information in advance of any such transaction.
We may have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process or legitimate governmental request, (b) detect, prevent, or otherwise address suspected fraud, security or technical issues, (c) enforce any applicable Terms of Service, including investigation of potential violations thereof, or (d) protect against imminent harm to the rights, property or safety of eEuroparts.com®, its customers or the general public as required or permitted by law.
5. Access to and Accuracy of Your Information
eEuroparts.com® strives to keep your personal information accurate and up-to-date. Towards this goal we utilize various technology, management processes and policies. As part of our overall data accuracy initiative we provide you with reasonable access to your personal information so you may review and correct your information if needed. To safeguard your privacy and security, we will verify your identity through various means, such as by requiring a password and user ID, before granting access to your data.
We ask that you update your information as and when it changes so any information used to serve you remains as accurate as possible.
6. Keeping your Information Secure
eEuroparts.com® values your trust and takes it seriously. To prevent unauthorized access and disclosure, to maintain data accuracy, and to ensure the appropriate use of your information, we utilize industry standard physical, technical and administrative procedures to safeguard any personal information we collect.
7. Changes to This Policy
8. Contacting Us
We value your opinions and suggestions. Please email us with any questions or concerns at: email@example.com.
9. Your Consent
© 2012 OnlineAutoParts.com, LLC All Rights Reserved.
The use of eEuroparts.com® or any other site owned or maintained by OnlineAutoParts.com, LLC, is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site signifies your acceptance of the terms and conditions set forth below. Your order placed on this site signifies your acceptance of the terms and conditions set forth below.
eEuroparts.com® is a service mark of OnlineAutoParts.com,LLC. All rights reserved. These and other eEuroparts.com® graphics, logs and service marks and trademarks of OnlineAutoParts.com, LLC and may not be used without prior written consent of OnlineAutoParts.com, LLC. All other trademarks, product names, and company names and logos appearing on eEuroparts.com® the property of their respective owners.
II. DISCLAIMERS AND LIMITATION OF LIABILITY
User expressly agrees that use of eEuroparts.com® is at User’s sole risk. Neither eEuroparts.com® nor its affiliates nor any of their officers, directors, or employees, agents, third-party content providers, merchants, sponsors, licensors (collectively, Providers), or the like, warrant that eEuroparts.com® will be uninterrupted or error free, nor do they make any warranty as to the results that may be obtained from the use of eEuroparts.com®, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through eEuroparts.com® .
THIS SITE IS PROVIDED BY eEuroparts.com® and ONLINEAUTOPARTS.COM, LLC ON AN “AS IS” AND “AS AVAILABLE” BASIS FOR GENERAL INFORMATION ONLY. eEuroparts.com® DO NOT MAKE AND HEREBY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ASTO THE OPERATION OF THE SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS,INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, eEuroparts.com®and ONLINEAUTOPARTS.COM, LLC DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OFMERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE, OR ANY WARRANTY THAT THESE PAGES, OR THE SERVER THAT MAKES THEM AVAILABLE, ARE FREE FROM VIRUSES OROTHER HARMFUL ELEMENTS. eEuroparts.com® andONLINEAUTOPARTS.COM, LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT,INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN eEuroparts.com® and ONLINEAUTOPARTS.COM, LLC OR ITS AFFILIATES, NOR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PROVIDERS, OR THELIKE, SHALL CREATE A WARRANTY; NOR SHALL USER RELY ON ANY SUCH INFORMATION OR ADVICE.
User acknowledges that in connection with the Website, information will be transmitted over local exchange, interexchange and internet backbone carrier lines and through routers, switches and other devices owned, maintained and serviced by third party local exchange and long distance carriers, utilities, internet service providers and others, all of which are beyond the control and jurisdiction of eEuroparts.com®, OnlineAutoParts.com, LLC and its suppliers. Accordingly, eEuroparts.com® and OnlineAutoParts.com, LLC assume no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted
Under no circumstance shall eEuroparts.com®, OnlineAutoParts.com, LLC, or any other party involved in creating, producing, or distributing eEuroparts.com® be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use eEuroparts.com®, including but not limited to reliance by User on any information obtained from eEuroparts.com® or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access eEuroparts.com®’s records, programs or services. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through eEuroparts.com®. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
eEuroparts.com® and OnlineAutoParts.com, LLC makes no express warranty of any kind with respect to the product sold at eEuroparts.com®. The use of any sample or model during the negotiations leading to the sale serves merely to indicate a type of goods that will be tendered to the User. These samples or models create no warranty that the goods will conform to the samples or models.
A. PROPRIETARY RIGHTS
User acknowledges that eEuroparts.com® contains information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively, Content) that are protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. copyright laws, and eEuroparts.com® owns a copyright in the selection, coordination, arrangement, and enhancement of such Content. User may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. Except as permitted by the fair use privilege under the U.S. copyright laws (see, e.g., 17 U.S.C.A. Section107), User may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software.
B. DISTRIBUTION/UPLOADING OF THIRD-PARTY CONTENT
The unauthorized submission or distribution of copyrighted or other proprietary Content is illegal and could subject the User to criminal prosecution as well as personal liability for damages in a civil suit. User will be liable for any damage resulting from any infringement of copyrights or proprietary rights, or from any other harm arising from such submission. Neither eEuroparts.com®, nor its affiliates, nor any of their officers, directors, employees, agents, Providers, or the like, will be liable for any damage resulting from any infringement of copyrights or proprietary rights, or from any other harm arising from such User submission. By submitting communications or content to any part of this Website, User agrees that such submission is non-confidential for all purposes. Incompliance with the Digital Millennium Copyright Act, Users and other persons can report an infringement to eEuroparts.com® at the following email address: firstname.lastname@example.org. By submitting Content to any area of this Website, including without limitation any product review, user automatically grants, or warrants, that the owner of such Content has expressly granted eEuroparts.com® the royalty-free, perpetual, irrevocable, nonexclusive right and license to use, reproduce, publish, translate, sublicense, copy and distribute the Content in whole or in part worldwide and/or to incorporate it in other works in any form, media or technology now known or here after developed for the full term of any copyright that may exist in such Content.
C. THIRD-PARTY CONTENT
The Content of this Website, such as text, graphics, images, information obtained from eEuroparts.com® and OnlineAutoParts.com, LLC’s manufacturers, suppliers and other entities, and other material is for informational purposes only. Any information furnished on this Website is not intended nor implied to be automotive advice and is not intended to replace personal consultation with a qualified automotive service technician, mechanic or similar automotive professional.
eEuroparts.com® and OnlineAutoParts.com, LLC have not examined the Content for accuracy, timeliness, completeness, appropriateness, or helpfulness. eEuroparts.com® and OnlineAutoParts.com, LLC do not endorse any specific tests, products, procedures, opinions, or other information that maybe mentioned on this Website. Your reliance upon information and Content obtained by you at or through this Website is solely at your own risk. IN NO EVENT SHALL eEuroparts.com® and OnlineAutoParts.com, LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY DAMAGE OR INJURY (INCLUDING DEATH) TO YOU, OTHER PERSONS, OR PROPERTY ARISING FROM ANY USE OF ANY PRODUCT,INFORMATION, IDEA, OR INSTRUCTION CONTAINED IN THE CONTENT.
The United States export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. User agrees to abide by these laws and their regulations, including but not limited to the Export Administration Act and the Arms Export Control Act and not to transfer, by electronic transmission or otherwise, any Content derived from eEuroparts.com® to either a foreign national or a foreign destination in violation of such laws.
IV. ONLINE CONDUCT
User agrees to use eEuroparts.com® only for lawful purposes. User is prohibited from posting on or transmitting through eEuroparts.com® any communications or content of any type that infringes or violates any rights of any party. By submitting communications or content to any part of eEuroparts.com®, User agrees that such submission is non-confidential for all purposes. eEuroparts.com® reserves the right to prohibit conduct, communication, or Content that it deems in its sole discretion to be harmful to individual Users, eEuroparts.com®, OnlineAutoParts.com, LLC, or any rights of eEuroparts.com®, or any third party, or to violate any applicable law. Notwithstanding the foregoing, neither eEuroparts.com®, nor its Providers can ensure prompt removal of questionable Content after online posting. Accordingly, neither eEuroparts.com®, OnlineAutoParts.com, LLC, nor its affiliates, nor any of their officers, directors, employees or agents, nor Providers shall assume liability for any action or inaction with respect to conduct, communication, or Content on eEuroparts.com®.
VI. TERMINATION OF USAGE
eEuroparts.com® may terminate User’s access, or suspend User’s access to all or part of eEuroparts.com®, without notice, for any conduct that eEuroparts.com®, in its sole discretion, believes is in violation of any applicable law or is harmful to the interests of another User, a third party Provider, a service provider, or eEuroparts.com®.
VII. USAGE BY CHILDREN UNDER 13
eEuroparts.com® cannot prohibit minors from visiting this site. eEuroparts.com® must rely on parents, guardians and those responsible for supervising children under 13 to decide which materials are appropriate for such children to view and/or purchase.
VIII. RISK OF LOSS
For all domestic transactions, unless otherwise stated on the front of the invoice, title to, and all risk of loss or damage with respect to the products shall pass to User upon delivery by OnlineAutoParts.com, LLC to the carrier or User’s representative at OnlineAutoParts.com, LLC’s warehouse or plant.
For all international transactions, the product shall be sold on a delivered, insurance paid, duty, and international freight unpaid basis. OnlineAutoParts.com, LLC assumes no responsibility for charges attendant to Customs clearance in the country of delivery, customs duty, VAT, or any other charges or taxes within the country designated for delivery by the User. Title and risk of loss shall pass to the User upon delivery to the port designated by the User and prior to Customs clearance.
Risk of loss of the products shall remain with User after delivery of the goods to the User and during the return of any unwanted goods by User to OnlineAutoParts.com, LLC or eEuroparts.com®.
IX. APPLICABLE LAW
This site is created and controlled by OnlineAutoParts.com, LLC in the State of Connecticut. As such, the laws of the State of Connecticut will govern the disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. eEuroparts.com® reserves the right to make changes to its site and these disclaimers, terms and conditions at any time. User hereby irrevocably and unconditionally consents to submit to the exclusive jurisdiction of the courts of the State of Connecticut and of the United States of America located in the State of Connecticut for any litigation arising out of or relating to use of or purchase made through eEuroparts.com® (and agrees not to commence any litigation relating thereto except in such courts), waives any objection to the laying of venue of any such litigation in the courts of the State of Connecticut and agrees not to plead or claim in any court of the State of Connecticut that such litigation brought there in has been brought in an inconvenient forum.
The provisions of these Terms and Conditions of Use are intended to be severable. If for any reason any provision of these Terms and Conditions of Use shall be held invalid or unenforceable in whole or in part in any jurisdiction, such provision shall, as to such jurisdiction, be ineffective to the extent of such invalidity or unenforceability without in any manner affecting the validity or enforceability thereof in any other jurisdiction or the remaining provisions hereof in any jurisdiction.
The Terms and Conditions of Use, including all documents referenced herein, represents the entire understanding between you and eEuroparts.com® and OnlineAutoParts.com, LLC regarding your relationship with eEuroparts.com® and supersedes any prior statements or representations. YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF USE by using the eEuroparts.com® Website. The aforementioned Terms and Conditions of Use are subject to change at any time without notice to you.
The following provisions of these Terms and Conditions of Use shall survive the expiration or termination of these Terms and Conditions of Use: Disclaimers and Limitation of Liability, Content, Risk of Loss, Applicable Law, Severability, Acknowledgment, Survival, Indemnification, and Complete Agreement.
Any waiver of any of these Terms and Conditions of Use shall not operate or be construed as a continuing waiver of such term or condition or any other term or condition.
In consideration of OnlineAutoParts.com, LLC allowing User to visit and use the eEuroparts.com® website, User agrees to defend, indemnify and hold harmless the OnlineAutoParts.com, LLC, its member companies, and their divisions, subsidiaries, parents, affiliates, partners, chains, and their respective past, present and future officers, directors, stockholders, trustees, employees, agents, insurers, servants, managers, estates, predecessors and/or successors in interest, representatives, assigns, attorneys and all other persons, firms, or corporations with whom any of the forgoing may have been, are now, or may thereafter be affiliated (collectively "Releases"), from any and all claims, charges, injuries (including, but not limited to, death), actions, causes of action, sums of money due, suits, debts, liens, covenants, contracts, obligations, costs, expenses, damages (including special, general, incidental, consequential, or other damages), judgments, agreements, promises, demands, claims for fees and costs, or liabilities whatsoever, in law or equity, arising out of or relating to User’s use (lawful or unlawful) of the eEuroparts.com® website or the Content, User’s breach of any of the Terms and Conditions of Use set out herein, User’s use of any linked websites reached through eEuroparts.com®, User’s inability to access the eEuroparts.com® website for any reason, User’s reliance on any errors or omissions on the eEuroparts.com® website, or User’s contraction of computer viruses of any nature obtained through your use of the eEuroparts.com® website or any website accessed through the eEuroparts.com® website. User agrees to defend, indemnify and hold OnlineAutoParts.com, LLC, their officers, directors, employees, agents, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from User’s breach of these Terms and Conditions of Use or User’s unauthorized or unlawful use of this Website or the Content.
XV. COMPLETE AGREEMENT
These Terms and Conditions of Use contain the entire agreement between User, OnlineAutoParts.com, LLC and eEuroparts.com® relating to User’s use of this Website.
© 2012 OnlineAutoParts.com, LLC All Rights Reserved.
eEuroparts.com® is pleased to offer completely FREE 5-9 Business Day shipping for all orders shipping to the United States (including AK, HI, APO, & Puerto Rico) when your items total over $50.00*. Additionally, we offer discounted international shipping when your items total more than $250.00*. Additional overweight surcharges may be assessed when your domestic shipments weight more than 20.0 pounds and your international shipments weight more than 5.0 pounds. Some exceptions apply to this policy; please continue reading below for details.
Please note that all shipping guarantees are from the date of shipment from eEuroparts.com®'s warehouse. Your shipping estimate appears multiple times as you add items to your cart, in your shopping cart itself, as you checkout, and on your order confirmation emails. eEuroparts.com® frequently exceeds our shipping estimates, however, delays may occur in shipping your items. All orders received before 5 PM EDT Monday – Friday will ship same business day. All orders received after 5 PM EDT Monday – Friday will ship the next business day.
*The amount of the shipping charge cannot qualify you for free shipping. The total of your items, before discounts or coupons, must be more than the specified free shipping minimum for your shipping location.
Expected Ship Date
Shipping estimates are in business days. Typically Saturday, Sunday, and Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thansgiving, Christmas, & New Year's Eve) do not count as business days. The one exception to this is when your package is shippign via FedEx® Home Delivery. The home delivery service delivers Tuesday through Saturday.
Available shipping options:
- FREE Economy & Economy Shipping (5-9 Business Days) – Sent using a shipping method that ensures timely delivery. Depending on the shipping destination and the weight of your order, your items will either be shipped using FedEx® Ground (typically commercial addresses), FedEx Home Delivery (typically residential addresses), or via USPS First-Class Parcel or USPS Priority Mail (typically light-weight packages to residential addresses or PO Boxes in the Continental United States). Typical arrival is less than 6 business days everywhere in the continental United States.
- Free Ground Shipping - This option is used for shipments to our customers in Alaska, Hawaii, APO, & Puerto Rico. These shipments are sent using either FedEx® Ground (typically commercial addresses), FedEx® Home Delivery (typically residential addresses), or USPS Priority Mail for APO and Puerto Rico. Typical arrival is between 6 and 9 business days.
- Ground (1-6 Business Days) $13.99 or $3.99 – Sent using either FedEx® Ground (typically commercial addresses), FedEx Home Delivery (typically residential addresses), or FedEx Express Saver to ensure timely delivery to all customers located in the continental United States. When your order qualifies for free shipping, you can select this shipping method for a discount price of $3.99.
- Express (3 Business Days) $24.99 – Sent using FedEx Express Saver®. Guaranteed to arrive by 4:30 PM on the 2nd business day from the date of your shipment. If you live on the West Coast and you need to ensure that your package arrives in three business days or less, this is the option for you.
- 2nd Day (2 Business Days) $34.99 – Sent using FedEx 2-Day Express. Guaranteed to arrive by 4:30 PM local time on the second business day from the date of your shipment.
- Overnight (1 Business Day) $39.99 – Sent using FedEx Standard Overnight®. Guaranteed to arrive by 4:30 PM local time next business day from the date of your shipment.
- Canada Direct (3-7 Business Days) $19.99 - eEuroparts.com® is now a registered non-resident importer direct to Canada. This FedEx ground shipping method is a flat rate service which includes all HST/GST and brokerage. No additional fees will be due to receive your package. The time in transit is extended because packages only leave our facility once a week. All Canadian direct packages are consolidated weekly and shipped to Toronto. Once in Toronto they are placed into the domestic Canadian ground transit system resulting in a 1 - 6 day delivery from Toronto. No more shipping to a third party who re-ships your packages. We can ship directly to Canadian customers for little to no additional fees with a little extra wait.
- Canada USPS (4-8 Business Days) $29.99 - All shipments to Canada pay a reduced international rate. International USPS Priority Mail is a service that is most economical for lightweight shipments. This shipment price does not include brokerage or taxes (HST/GST) when applicable.
- Canada Priority (3-5 Business Days) $59.99 - All shipments to Canada pay a reduced international rate. This service uses FedEx® International Economy (when available). The shipment price includes all brokerage fees but excludes taxes (HST/GST) that must be paid upon receipt.
- International USPS (6-20 Business Days) $39.99 – International US Priority Mail is a service that is most economical for lightweight shipments. This shipment price does not includes brokerage or taxes when applicable.
- International Priority (3-5 Business Days) $79.99 – All international shipments are sent using FedEx International Economy®. This service typically takes 3-5 business days from day of shipment and the destination country. This shipment price does not includes brokerage or taxes when applicable.
Heavy or Over-sized Shipments:
When your complete order weighs more than a specified amount, or if a single item in your order is large or heavy, you may be charged an additional "Overweight Fee". Overweight fees appear separately as you check out as: "Overweight Fee". The following overweight surcharges apply based on your selected shipping method and cart weight:
- Ground & FREE (If Applicable) - $0.43 per pound over 20 lbs.
- Guaranteed 3rd Day - $0.82 per pound over 10 lbs.
- Guaranteed 2nd Day - $1.30 per pound over 10 lbs.
- Guaranteed Overnight – $1.48 per pound over 10 lbs.
- Canada Direct - $0.53 per pound over 5 lbs.
- Canada USPS - $2.34 per pound over 5 lbs.
- Canada Priority - $2.89 per pound over 5 lbs.
- International USPS – $3.43 per pound over 5 lbs.
- International Priority – $3.80 per pound over 5 lbs..
Partial Shipments for Orders Containing Back Ordered Items:
Occasionally an item you purchase from eEuroparts.com® may be temporarily back-ordered. If an item in your cart is back-ordered, eEuroparts.com® will hold your order until we can ship your complete order, including the back-ordered item. Please allow 2-7 business days for most back ordered items. If an item is significantly delayed, eEuroparts.com® can ship a partial order at our discretion within a reasonable amount of time.
For International customers, all items will be held until your complete order is "In Stock". This helps you avoid additional tariffs and fees to receive your parts.*
If FedEx® fails to meet their service commitment, then eEuroparts.com® will refund your shipping fees upon request. Please be aware that there may be many reasons outside of eEuroparts.com®'s and FedEx®'s control that may not qualify you for a refund of shipping fees. Ground, international, and free shipping services from eEuroparts.com® will never qualify for a refund of shipping fees.
Shipments to PO Box, APO Addresses, & Puerto Rico:
If your shipping address is a PO Box, APO, or Puerto Rico address, then all shipments to your address will be sent using USPS Priority Mail. This is typically a 3-8 business day service that allows us to ensure reliable delivery of your items. Please note that in some rare circumstances extensive delays may occur.
* International customers may be responsible for additional customs fees and tariffs beyond the charged shipping fee. eEuroparts.com® is not responsible for additional fees that you may need to pay to receive your shipment.
Orders Held For an Address Check:
When your items total more than $75, we may hold your items for additional security screening. When this occurs, you will be contacted by a member of our customer service team for further assistance.
eEuroparts.com®'s Returns Policy
While we strive to insure that orders are filled correctly and parts are shipped undamaged, we realize that this isn't always the case. Please contact us immediately if you have any questions or problems with your order at (800) 467-9769, or use our Contact Us form.
Setting Up a Return:
All returns must first be approved by eEuroparts.com®. You may obtain an RMA by calling our help center at (800) 467-9769 or by using the Contact Us form. We require the sales order or invoice number that pertains to the items you wish to return, as well as the item number(s) or SKU, the quantity you wish to return and a reason for the return. All warranty returns require a VIN, Mileage In and Mileage Out of your vehicle.
If for any reason you are not satisfied with your purchase, eEuroparts.com® will accept the return of the product(s) only in the original, unused, and uninstalled condition within sixty (60) days of receipt with a 15% restocking fee*. No returns will be given for cash or credit after sixty (60) days from the date you received your items. No returns will be accepted on special order parts, shop manuals, repair manuals, or quick reference manuals. Items are not returnable if they are not in the original sealed container/packaging. If your order qualified for free shipping the original shipping cost will be deducted from the total return credit. For example, if your original sale total was $100.00, and you return $55.00 worth of parts, the original cost to ship those parts to you will be deducted from the credit. Assuming it cost $10.00 to ship the parts, you would get a credit of $36.75 after shipping and restocking fee adjustments.
* 15% restocking fee may be waived when returns are the due to no fault of customer.
Every item eEuroparts.com® sells has a one (1) year warranty (unless the full part description states otherwise) from the date of the original receipt. Warranty claims will not be honored for parts that were damaged due to misuse or incorrect installation. Warranty claims for A/C related items must include a copy of a repair order that shows the item was installed by a qualified A/C technician. A/C compressor warranty claims must also include a receipt for a new receiver drier (the drier does not need to be purchased from eEuroparts.com®). Warranty claims are honored on an exchange basis only. eEuroparts.com® is not liable for any incidental expenses resulting from use or installation of a defective item. Additionally eEuroparts.com® is not liable for any damage
Any cores must be in rebuild-able condition with sufficient parts to rebuild said core (rust, corrosion, OK). Cores must be returned to us in the box that the remanufactured part was sent to you in within forty-five (45) days of original receipt. Shipping costs for cores are the responsibility of the customer.
Return credits are processed within ten (10) days of receipt, so allow up to two (2) weeks from the date of return shipment for a credit to be processed.