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Frequently Asked Questions, Basic Information about Ordering Auto Parts Online and More

Here at eEuroparts.com, we feel that good communication with our clients is an essential part of our service. We currently run a massive catalog of aftermarket auto parts and OEM parts for a variety of European cars. Because of that, we understand that things might get confusing at times.

We have created this Frequently Asked Questions section to make the most sought-after information readily available in one place. Here you should find the basic info about import car partshow to order auto parts online, and more.

In case you can't find the answer to your question here, feel free to give any of our reps a call, and we will get you taken care of.

 

 

Who are you?

eEuroparts.com® delivers the most extensive, accurate, and easy to navigate European automotive catalog in the industry. We carry specialty OEM, aftermarket, original, and genuine parts from over 300 manufacturers. Product ships from our network of warehouses around the country using fast and reliable shipping methods.

 

Why buy from eEuroparts?

  • Direct relationships with our manufacturers. We buy and sell for less.
  • We stock and ship most our parts. If you have a question about stock or shipping, we have an answer.
  • Accurate, up to the minute stock status. Know what we have, when we have it.
  • We take pictures of all our items. What you see is what you get.
  • Free shipping available on most domestic orders over $99. Easy, fast, and reliable.
  • Complete orders placed before 2pm ET ship same day. Order your parts today, install them tomorrow.
  • 1 year warranty on all our parts. We trust our products. So should you.
  • Unmatched customer service. Talk to a real person who knows what they're talking about.

 

Where are you located?

eEuroparts.com's office and warehouse is located in Nashville, TN.

 

Where do you ship from?

eEuroparts.com ships from a network of warehouses throughout the country in order to get you product as quickly as possible.

 

Why didn't I receive my confirmation email?

eEuroparts.com sends a confirmation email for EVERY order placed. If you have not received a confirmation email, please be sure to check the following:

Make sure your email address was entered correctly. Email addresses must be 150 characters or less. Also, please check your email's junk/spam folder, as today's spam-blocking filters can be very sensitive. To ensure you receive all emails from eEuroparts.com, add the domain eEuroparts.com to your safe senders list. If you still do not have your confirmation email, call eEuroparts.com at 800-467-9769 or email us here for further assistance.

 

Why does my order say "Pending"?

Sometimes there is a delay between the time eEuroparts.com receives your order and when it is processed. On a normal business day, orders placed before 2pm ET will be handled same day. If you place your order over the weekend, the order status will change by 8:00pm ET the next business day.

 

When will my order ship?

eEuroparts.com uses FedEx, UPS, and USPS for all shipments. All orders received before 2pm EDT Monday-Friday will ship same business day. All orders received after 2pm EDT Monday-Friday will ship next business day. Saturday, Sunday, and holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, & New Year's Eve) do not count as business days.

If one or more of your items are backordered, we will ship the order partial. Please see eEuroparts.com's Shipping Policy page for more detailed information.

 

How can I track my package?

eEuroparts.com will send you an email containing a tracking number once the tracking number is created. Additionally all tracking numbers will be available by logging into your account. Tracking may take a day or so to become active, but your shipment should still arrive on time.

 

I can't find the part that I'm looking for what should I do?

Try using our Vehicle Selector at the top of the page to narrow your search. Simply select the Year, Make, Model, and Sub Model of your car to ensure that every search result is a part that fits your specific vehicle. You can also narrow your search even further by selecting a category from the left hand column. If you would rather search by keyword, or if you know the part number you're looking for, use the search field above the Vehicle Selector.

Still can't find what you're looking for? Our knowledgeable customer service experts are here to help. If we don't carry the part you need, we can even special order it for you. Use our live chat, give us a call Monday-Friday, 9am-5pm EST and Sunday, 9am-3pm EST at 800-467-9769 or email us here.

 

How do I know if a part in stock?

The stock label will always appear underneath the SKU on the search results page, the item details page, or in your eEuroparts.com Shopping Cart. A part is in stock if it is designated "In Stock". If the part is designated "Available", it is available for purchase but not currently in our warehouse. For a more detailed breakdown of stock levels, please visit our Shipping Policy.

 

Is this listing for one part or two parts?

All of our listings are for individual items unless the quantity is mentioned specifically. If we state there are "2 per car", we are letting you know there are two of these parts on the vehicle. You will want to add two of the item to your cart.

 

Why is there no "Add to Cart" Button?

In the event that a part is back-ordered, the "Add to Cart" button will be removed. This is to prevent orders from being placed on parts that are backordered or discontinued. If you would like to be notified when a back-ordered item is ready for purchase, sign into your eEuroparts.com account and add the item to a My Project. eEuroparts.com will automatically send you an email when the part becomes available again.

 

Do I have to create an account to buy from eEuroparts.com?

No. When you check out you'll be asked to provide an email address so we can send you an order confirmation email, but you do not have to create an account if you don't want to.

 

What is a Core Charge?

When you place an order with eEuroparts.com, you might see the phrase "Core Charge" on an item detail page and in the Order Total section of your Cart. A core charge is a refundable deposit we apply to certain items until we receive your old part. The "core" refers to the old part you are replacing with your new eEuroparts.com item. eEuroparts.com applies a core charge for a couple reasons. First, it encourages auto part recycling, which conserves resources and is good for our planet. Second, it ensures that eEuroparts.com can refurbish your old part and get it to another person in need of the same item. It's a win-win.

 

Obtaining a Core Refund?

You can either call eEuroparts.com at 800-467-9769 to begin the return process, or you can simply go through the process on eEuroparts.com. Log into your account and select My Account >> Order Status and locate the order that contains the core. Select Return Items >> Core Return from the dropdown menu. Check the item that contains the core you want to return and click Accept. eEuroparts.com will forward you the required return information a number for you to write on the outside of the box so we can identify and properly credit your account.

Make sure the core is the same as the rebuilt part, in one piece, not missing any obvious parts, and is inside the original box eEuroparts.com shipped to you. Cores must be returned within 30 days. Please see eEuroparts.com's Return Policy page for more detailed information.

 

How do I return an item?

Product Returns & Core Returns

All product and core returns can be done using our easy online return process. To return an item you need to login to your account, find the invoice it shipped on, and click "Return Items" on that invoice within the 30 day return period. Outside of the 30 day return period you must contact us via phone to initial a return.

Warranty Exchanges

All warranty exchanges must first be approved by eEuroparts.com. If you would like to return a part, simply notify eEuroparts.com via email that your part has failed under the warranty period, or call us at 800-467-9769. We'll need the sales order or invoice number, the item number or SKU, the quantity you wish to return, and the reason for return. We'll also need a VIN and the mileage installed and mileage removed from your vehicle. Once we have approved your return, you can purchase a replacement part and we will credit you for the warranty return as soon as the defective part arrives in our warehouse. If you are not in a rush eEuroparts.com can send out a replacement part as soon as we receive the defective part.

 

How long will it take to receive my refund?

Most refunds for cancelled orders take one business day to process. Orders placed via credit card usually take an additional 3-6 business days to go from us to your bank. PayPal orders generally take one business day.

 

What if I have a question that wasn't answered already?

eEuroparts.com has friendly and knowledgeable customer service representatives available from 9am to 5pm ET Monday through Friday. Please live chat, call us at (800) 467-9769 or email us here.

 

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