To our valued customers and friends,
Late last week, eEuroparts.com was facing permanent closure due to financial reasons and asked the great team Newparts, Inc. for some help to keep the brand and website alive. Newparts, Inc. was able to step in and take over at the last second!
We are committed to maintain and improve all the reasons that made eEuroparts.com great over the years.
Newparts, Inc. has deep European car knowledge founded in the garage ranging through Audi, BMW, Jaguar, Land Rover, Mercedes, Mini, Porsche, Volkswagen, Volvo, and Saab.
• Loyalty program is here to stay
• Warranty on all orders will be honored
• Sharp prices are our focus
• Attention to detail
• Live Chat and email support
• Customer accounts will remain intact
• Phones will be back up as soon as the number is ported
• 90-day return policy
On top of that, we will bring several new brands of product, we’ve already brought back free shipping over $50 on most orders and will increase the offering to newer cars.
We are hard at work catching up on tickets and open orders and hope to be back to full capacity by Friday, September 6th.
Please accept our apology for this delay as we get up to speed. The business operations were down for a few days over the holiday weekend.
Our new home will be in Nashville, TN where we will consolidate and ship all orders as well as accept returns and process warranty claims.
Customer Service Manager, Dean Bergeron, will remain at his position to ensure the heart and soul of eEuroparts.com remains intact.
For the time being, we are unable to ship internationally but will look to solve that issue as well.
Our goal going forward is to incorporate the best features of both companies and provide the best possible service to our customers.
Sincerely,
Your eEuroparts.com team
then eEuroparts is becoming a subsidiary of Newparts?
And does this mean the eEuro name , the web site, my account will remain the same? But, there will no longer be a counter pickup or warehouse in Windsor CT?
Hi Thomas, yes that’s correct. The name, website and your account will remain the same but there will no longer be a counter pickup.
Hi,
I placed an order on Aug 30, when will the order able to ship? Can I edit the order, if it is not shipped?
Thanks,
Kin
Hi,
I have ordered on Aug 30th and expected to receive on Sept 6th, will the order ship soon or I should cancel the order? I need the part to fix in the body shop. I can’t wait anymore.
Eeuro
I received your email just in time not to ship a return to CT. What is correct return address in Nashville?
Hi Vic, it’s 222 Fesslers Lane, 37210
Stefan:
Should I use the original eEuroparts RMA#? Any other info needed to process the return?
Vic
Use the original RMA and send to Nasville.
Hi Please continue to take orders and deliver on time and keep the good work going on.
Hi Sunil, thanks for the support! We plan on improving the service and offering on all fronts
Hi,
Well this is very surprising news! I have two cores that have to come back, should those go to Nashville now?
Hey David, yes please send it to 222 Fesslers Lane, 37210 Nashville, TN. If you need anything else please contact our customer support at customerservice@eeuroparts.com
What happened to all the Classic Saab 900 parts? Just a couple weeks ago it looked like you got a bunch of stuff in like ecode headlights and the pro parts ones, inner driver cups, exhaust systems, (even the sport kits!) bushings, etc ….now these parts have vanished from your site…. also powerflex seems to have disappeared…
Hello Nate, Proparts and Powerflex will be back soon! Thanks for keeping an eye on the site. If there is a particular item that you need please contact our customer service email customerservice@eeuroparts.com with the request and we will get back with you as soon as possible.
It is unfortunate for eEuroparts not to be able to survive the growing online parts market. It is also unfortunate for the many customers that have existing orders in with eEuro but are unable to get in a timely manner. I placed an order # 1897329 for a (DIC) on my 2007 Saab 9-5 back on 08/26/2019 where I paid $60 bucks for two day shipping, only to find out the news about eEuro going under and that there would be a minor delay. Customer Service replied to my email by saying that it should ship by 09/06/2019. I have checked my order many times because of my desperation for the part only to see that is STILL “PENDING”
PLEEAASSSEEE SHIP ORDER# 1897329 (This is my first post on any blog ever, hence my desperation)
Hi there, we are very sorry for this delay. Please check your email for more details.
Stefan,
I did see where you credited me the $60 shipping, and thank you. But, what about shipping the part? I do not see an email relating to when I might receive it, and it still shows as ‘Pending.’ If it will be more than a day, please refund the full amount of what I paid for the (DIC) so I can purchase it somewhere else. I cannot pay another $300 without receiving something from you, whether it is the (DIC) or the refund. Thank you.
Hoping they will ship to Canada again since the bankruptcy they currently only ship in the United States